Uncategorized

What URL should I use to access the public search functionality in the Supply Chain Portal (SCP)?

Find here the link for the Live Supply Chain Portal (SCP): https://www.globalgap.org/validate And here is the […]

In case we use an API, can we register Producers, sites/PHUs/products, then create the work order and make the connections and finally complete on our local platform the smart forms required for the work order after the audit date and submit everything to OSAPIENS at the time of certification?

Yes, this is possible.

In case of an option 1 multisite, do I need to create 3 sites? Then I would need to create and add a product for each site, right? And finally I add all to the Scope information?

Yes, this is correct. In this example, all 3 sites have to be created, and products […]

If a producer for example has IFA/GRASP and CoC - do we have to create 3 workorders? Do we also have to create the products for each standard separately?

One work order per Farm Assurance Product (standard/add-on) shall be created. The sites and products do […]

Is it possible to delete an audit completely?

An audit cannot be deleted, but it can be renamed. E.g. in case of a mistake […]

Is a creation of a site (and PHU in case of product handling) obligatory for every producer?

Yes. At least one site and one product per producer/producer group member need to be created.Please […]

How can I suspend only one/some out many products in CertifierOS?

To suspend one or more products, they have to be removed from the certification scope via […]

After I amend a certificate on CertifierOS, I cannot see the "Date of Modification"

The "Date of Modification" will not be used in the new GLOBALG.A.P. IT Platform. Instead, the […]

How can I amend/change the email address of a user in CertifierOS?

In case the user had not yet created any data in CertifierOS he can be deleted […]

Re-certification/Re-acceptance

Disabled Re-acceptance This means for the CB: For all still active cycles you wish to recertify/re-accept […]

How to add Farm Assurance Products to an auditor user (FAP approvals) in CertifierOS

To add the FAP an auditor is assigned to, the Scheme Manager has to select the […]

How can I create auditor logins if an auditor is working for multiple CB?

Each Certification Body (CB) Scheme Manager has the ability to create new user accounts. However, the […]

Who should I contact if I encounter any issues with the IT System Platform?

In case you need any assistance, please contact the GLOBALG.A.P. customer support. Please refrain from contacting […]

How to reset your password in CerrtifierOS

Go to Users Then click on Edit Please note that there is no dedicated "Reset button". […]

How to name sites, PHUs, products and audits

Under "Name" you can name the site, product, PHU or audit according to your needs. Proper […]

How to change the language in the web user interface?

How to change the language in the web user interface: Go to your user, on the […]

A CB is the trustee of several GGNs in the database. Would this information be passed from the database to the new IT Platform automatically?

Yes, that is correct.

Will the PG/Producer with suspended products be transferred to the new IT platform?

Yes.

Will the previous activities in AOH be transferred to the new IT Platform?

No. Only the certificates and producer/PG master date will be migrated from the GLOBALG.A.P. database into […]

After the transfer, do we have to create sites?

As the GLOBALG.A.P. database does not support site creation for the producers, the sites need to […]

Will all the attributes, sites, products, Geo-coordinates, etc. be transferred?

The legal entity master data will be transferred to the new system. Since there is no […]

Will the previous Data from GLOBALG.A.P. Database be transferred to the new IT system?

The producer master data and certificates will be transferred. Note: The products and their attributes will […]

When using the upload sheet, can we register a producer with only the coordinates, or is it necessary to include the address as well?

Initially, the upload sheet will be used only for creating and modifying sites/products/PHUs. For sites & […]

Within the Database, the certificate expiry date is automatically generated by the system. Is it possible in the CertifierOS system to manually select or customize the certificate expiry date when making the certification decision?

Currently, the system has a technical limitation whereby the certification decision date entered in the work […]

Would it be possible to have an Excel file to perform the audit in order to upload it to the CertifierOS?

Currently, the bulk upload sheet will only allow for the creation & modification of sites & […]

How can I add a product to a PG member in CertifierOS during the certificate cycle when the certification has been made in the current GLOBALG.A.P. database? Would it be necessary to create sites/products for all the PG and all PG members?

A modification audit has to be created for the PG. The PG, all members, sites, PHU(s) […]

Is it possible to see the process of the upload of the upload sheet?

Related recording shall be shared soon.

How do we handle cases, where the current certification cycle's "valid to" is before 29/05/2025, and a 4-month certification extension was requested by the client and the audit is planned after 29/05/2025?

In such cases, the Certification Body can enter the extension in the database, while the audit […]

After uploading the Excel upload sheet, will we receive a confirmation message if everything is correct, or an error message in case of an incident?

The program will first validate that all information is in the correct format. In case there […]

Is there a limitation of the size of the file to be uploaded?

There is no such limitation.

Do we need to add separate lines for each product of the producer?

Correct, each line must be a different product, regardless of the option of the producer. The […]

Where do I insert the countries of destination?

The countries of destination will need to be filled out in the attribute smart form, in […]

Will the attributes be included into the upload sheet?

There are no plans to include attributes in the upload sheet, as these have been moved […]

How to upload the upload sheet? How do I get access to the upload tool?

A dedicated software will be provided by the Secretariat. It shall be installed on your computer. […]

Will there be a PDF online certificate?

Yes, this will be available soon.

Will the bulk upload sheet be available to test in PREPROD?

Yes, it will be available to test in PREPROD.

Will the O-keys of the CB's and PG's still be used in CertifierOS or in the new mass upload sheet?

Only the Organisation ID (previously the o-key) of the CB is necessary for the upload sheet.

Is CB ID, that is needed in the upload sheet, the current O-key of the Database?

Yes, that is correct. This ID is the Organisation ID which can be found in the […]

How can we proceed to extend an existing certificate to a new product? May we have to create a new work order and follow all the steps?

You will need to go to the existing certificate, press "Modify" which creates a new work […]

What can I do with the upload sheet?

For the time being, the upload sheet can be used to create new/amend sites/PHUs, Products, and […]

Where can I find the upload sheet?

The upload sheet is stored in CB-AT Portal. Here is the direct link to the Bulk […]

Where can online certificates be viewed by stakeholders?

In the Supply Chain Portal – the system for validation of certificates, search, and bookmarking services […]

Letter of Conformance (LoC) is mandatory - where can we upload it?

All LoC and certificates will be generated via the new IT System Platform.

Will the CB still need to issue paper certificates?

No, there will be no paper certificates anymore. All certificates shall be generated via the new […]

Can the scheme manager assign access credentials?

Yes.

Can the producer information or a CL for the auditor be prepared by a back-office worker/assistant?

Yes, based on the assigned role(s) of the back-office worker/assistant.

Are there any restrictions to view external audits by other auditors, etc.?

The user with the role "Auditor" in CertifierOS, the auditor will be able to see all […]

Is it possible for another auditor to follow up corrective actions on the platform?

Yes, it is possible.

Will we continue to create the auditors in CB-AT? And will they appear in the CertifierOs after being approved?

Initially, there will be no connection to CB-AT. All new users need to be created in […]

Do validity dates need to be added manually?

When generating the certificate, the system proposes the valid from/to dates. The valid from date is […]

Can the reviewer and the certifier be the same person?

Yes, this has been allowed previously also in Audit Online Hub.

Is the GAIN-number automatically assigned to a certifier?

No, due to a limitation of the system. As the connection to CB-AT is established, it […]

Can the auditor create own audits, or do they need to be assigned?

Both ways are possible.

Will each role provide access for a different activity done in the CertifierOS?

There will be different levels of access to the system per role (e.g. Auditor or Scheme […]

CoC and CFM auditors are not registered in CB-AT. How does this apply to this tool?

CoC and CFM audits will be possible in the CertifierOS despite this limitation in CB-AT.

Is the registration of the sites/PHUs/products to be completed annually?

No. Sites/products/(central)PHU(s) can be used indefinitely as long as they do not change. For example, only […]

In case the PG is a PG and a Member of the same PG because he is a farm owner, how would it be treated?

In case the producer group has production of its own, the PG will be treated like […]

For a producer group with many producer group members, do I have to add the sites and products one by one, or will we have the possibility to use an upload sheet?

Adding site(s), PHU(s), product(s) and linking the product(s) to their respective site(s)/PHU(s), the bulk upload sheet […]

External PHU: can we assign 1 external PHU to different producers?

Yes. Any producer working with a particular external PHU can create an asset for him

Where can I add the PHU belonging to a member?

The PHU(s) that belong to a producer group member shall be added to this member in […]

When creating a PHU, can we select only one product, or is it possible to select multiple products?

Multiple products per site/PHU are possible. However, they need to be added individually one at a […]

What is the purpose of giving a title to a product?

You need to name the product to be able to distinguish it and to be able […]

Where will the product attributes be added?

The product attributes will be added via the smart form section at the bottom of the […]

Clarification about the "title": how does it work? Do I need to use a different title each time per product and site? Can the title be changed at a later time?

You do not need to necessarily use a different title each time. You can also change […]

Is it possible to add several products on the same site? Or do I need to create one site for each product?

A site shall be created only once. The respective product(s) need to be linked to the […]

Is it still possible to enter an extension of 3 months in the database in April/May? And how should we handle the certification process?

Yes, extensions can still be entered in the GLOBALG.A.P Database. Note: All certificate decisions that will […]

What if on-site the auditor needs to add a new product that was not known to the admin team before? Can a product be added on-site?

This is not possible while being offline. Sites and products need to be added either via […]

How will the multi-site option 1 checklist with several products look like: a checklist for each site with all its products, or is it just 1 checklist with all the sites and all the products?

In case the producer does not operate a QMS, there will be a single checklist covering […]

Every producer shall have a registered site, even if there is only one site?

Correct, also for single site producers.

In case of different products in option 1, will there be one checklist or one checklist per product?

There will be one P&C checklist regardless of the number of products. In addition, there will […]

Do we have to add the geo-coordinates or can we use the address instead?

For the sites and PHUs, both options can be used: Adding the full address (street, street […]

How do we delete a site or a product in case of a mistake?

This feature is still under development.

Will the numbers of the product list be visible when selecting a product?

Yes, but please note that the product numbers are different in the new IT System.

Is it possible to check the geo-coordinates on the same platform, similar to AOH?

No, it is not possible.

When we select only geo-coordinates, how will it be displayed on the certificate?

The geo-coordinates and the mark on the map will be visible.

For option 1 single site producers: when the site address is the same as the legal entity address, why do I have to repeat it?

As per the GRs, the site information needs to include the geo location information.

For an individual producer with a single production site that is made up of several production areas with different addresses, do we need to enter all?

This is depending on the definition of the site as seen in the GRs. In case […]

For option one multisite, do we have to add the product per site?

Each product has to be registered per the individual site. So, in case the producer grows […]

Review process: Is there a place to make comments on the P&C?

Yes. Where relevant, the smart forms include comment sections.

How can the auditor leave an NC summary to the producer at the end of the audit?

This feature is still under development.

Does the evidence submitted by the producer have to be uploaded to close the NC? Or is a comment sufficient?

The CBs can use CertifierOS as a tool/platform to file evidence for the Accreditation Body assessment. […]

Do the CBs have to ask the producers to sign the reports and list of NCs?

Yes. There is no difference from the previous process. A related tool that will allow the […]

Should the creation of products, sites, and PHUs be repeated for each product if an Option 2 has 15 products?

Yes, each product has to be created and added to the respective production site.

How to select the sample for the producer group members that need to be audited?

For each sampled producer group member, a separate work order shall be created.

Creating the work order for option 2. Should we include only the specific members being evaluated for the audit, or should we add all the producer group members?

All producer group members including the PG itself (if applicable) have to be added under "Sub […]

Option 2 audits: what to add under "Sub producer" and "Scope information"?

Under "Sub Producer", all producer group members including the PG herself (if applicable) have to be […]

For option 1 multisite option, should a single checklist be used?

For option 1 multisite without QMS, one CL for all sites shall be used. For option […]

Certificate decision taken after 29/05/2025 - How can we certify these audits that were not conducted in the new system?

Any certification decision taken until 29/05/25 shall take place in the GLOBALG.A.P. Database.Any certification decision taken […]

What is the charge-triggering point in the new GLOBALG.A.P. IT Platform?

There is no charge-triggering point, the invoice will be generated according to the data of the […]

Will the registration fees on the new GLOBALG.A.P. IT Platform be determined based on the maximum hectares and number of growing cycles?

The registration fee for plants is calculated based on the area registered under first harvest for […]

Where can we see the billing month to month?

You can see the billing information in CB-AT under the Invoicing tab.

How will the registration fee be charged in case if a producer was registered in the Database, but the audit will be conducted in June?

Registration fees apply to each individual producer and to each producer group member. They will be […]

Can a CB make an excel template for P&Cs in the native language?

You can make an excel but you won't be able to upload it to the system.

In which languages is the checklist currently available?

Currently the checklist is available only in the English language.

Will the system become available in other languages?

The user interface is available in English, Spanish, French, German, Portuguese and Dutch. Please note that […]

Will the app also apply to non SMART audit types (e.g., IFA v6 GFS)?

All Farm Assurance Products, including the GFS versions, shall be audited via the new GLOBALG.A.P. IT […]

How does the offline CL work?

The offline work shall be done via the mobile application.Find here the related instructions on how […]

Can the auditor add another product or PHU when he/she is offline during the audit?

This will not be possible as the audit scope shall be determined online.

Is it compulsory to use the mobile app?

You can audit either via the user web interface, the mobile application (can be used offline […]

How do the auditors access the mobile app? Where to download it from?

Instructions can be found here.

Onboarding Instructions for Windows devices

Prerequisite: The user has a license key available and a user in the CertifierOS portal Note: […]

Onboarding Instructions for iOS (Apple) mobile Devices

Prerequisite: The user has a license key available and is a user in the CertifierOS portal […]

Onboarding Instructions for Android Devices

Prerequisite: The user has a license key available and a user in the CertifierOS portal Note: […]

Is there a possibility to download smart forms/checklists, work offline and then upload them to the CertifierOS?

No, but there is a possibility of using an offline application (available for iOS, Android, and […]

Why generate Multiple License Keys to a Single User?

Note that a license key can only be used once. In case the mobile application user […]

How to generate License Keys for Multiple Users?

How to generate License Keys for a Single User?

To use the CertifierOS mobile application, each user needs to be assigned with a license key. […]

How to set up the user profile and roles?

For an auditor to use the mobile app, their user profile needs to be set up […]

Can the audit report and certificate be downloaded as a PDF form to share with the producer?

This functionality is currently in development and will be available in the future.

Is it possible to create a new version of the audit with the same information that was filled in the previous version? (e.g. in case of modification and recertification)

Yes. The information from the previous audit will be copied and filled out automatically. With this […]

Is the producer going to submit the corrective measures on the platform?

Please note that the producer will not be able to upload corrective actions directly to the […]

The audit work order is created upon scheduling the audit. Can attributes be completed pre-audit?

The relevant smart forms that include information available before the audit can be filled out after […]

If a negative certification decision is issued on day 28, how do you process the new certification decision once they address the NCs?

The provisions of the GRs shall be followed.

1 2 Next »

How to assign an audit to an auditor

How can I add confidential comments to my audit?

Where can I find the traning material for the new GLOBALG.A.P. IT platform?

Auditor's who are working for more than one CB do not appear in the scheduler

I cannot see the contact person

How can I create a QS-GAP work order and issue a related certificate?

How can i amend producer information such as phone, address, etc.?

What URL should I use to access the public search functionality in the Supply Chain Portal (SCP)?

In case we use an API, can we register Producers, sites/PHUs/products, then create the work order and make the connections and finally complete on our local platform the smart forms required for the work order after the audit date and submit everything to OSAPIENS at the time of certification?

In case of an option 1 multisite, do I need to create 3 sites? Then I would need to create and add a product for each site, right? And finally I add all to the Scope information?

If a producer for example has IFA/GRASP and CoC - do we have to create 3 workorders? Do we also have to create the products for each standard separately?

Is it possible to delete an audit completely?

Is a creation of a site (and PHU in case of product handling) obligatory for every producer?

How can I suspend only one/some out many products in CertifierOS?

After I amend a certificate on CertifierOS, I cannot see the "Date of Modification"

How can I amend/change the email address of a user in CertifierOS?

Re-certification/Re-acceptance

How to add Farm Assurance Products to an auditor user (FAP approvals) in CertifierOS

How can I create auditor logins if an auditor is working for multiple CB?

Who should I contact if I encounter any issues with the IT System Platform?

How to reset your password in CerrtifierOS

How to name sites, PHUs, products and audits

How to change the language in the web user interface?

A CB is the trustee of several GGNs in the database. Would this information be passed from the database to the new IT Platform automatically?

Will the PG/Producer with suspended products be transferred to the new IT platform?

Will the previous activities in AOH be transferred to the new IT Platform?

After the transfer, do we have to create sites?

Will all the attributes, sites, products, Geo-coordinates, etc. be transferred?

Will the previous Data from GLOBALG.A.P. Database be transferred to the new IT system?

When using the upload sheet, can we register a producer with only the coordinates, or is it necessary to include the address as well?

Within the Database, the certificate expiry date is automatically generated by the system. Is it possible in the CertifierOS system to manually select or customize the certificate expiry date when making the certification decision?

Would it be possible to have an Excel file to perform the audit in order to upload it to the CertifierOS?

How can I add a product to a PG member in CertifierOS during the certificate cycle when the certification has been made in the current GLOBALG.A.P. database? Would it be necessary to create sites/products for all the PG and all PG members?

Is it possible to see the process of the upload of the upload sheet?

How do we handle cases, where the current certification cycle's "valid to" is before 29/05/2025, and a 4-month certification extension was requested by the client and the audit is planned after 29/05/2025?

After uploading the Excel upload sheet, will we receive a confirmation message if everything is correct, or an error message in case of an incident?

Is there a limitation of the size of the file to be uploaded?

Do we need to add separate lines for each product of the producer?

Where do I insert the countries of destination?

Will the attributes be included into the upload sheet?

How to upload the upload sheet? How do I get access to the upload tool?

Will there be a PDF online certificate?

Will the bulk upload sheet be available to test in PREPROD?

Will the O-keys of the CB's and PG's still be used in CertifierOS or in the new mass upload sheet?

Is CB ID, that is needed in the upload sheet, the current O-key of the Database?

How can we proceed to extend an existing certificate to a new product? May we have to create a new work order and follow all the steps?

What can I do with the upload sheet?

Where can I find the upload sheet?

Where can online certificates be viewed by stakeholders?

Letter of Conformance (LoC) is mandatory - where can we upload it?

Will the CB still need to issue paper certificates?

Can the scheme manager assign access credentials?

Can the producer information or a CL for the auditor be prepared by a back-office worker/assistant?

Are there any restrictions to view external audits by other auditors, etc.?

Is it possible for another auditor to follow up corrective actions on the platform?

Will we continue to create the auditors in CB-AT? And will they appear in the CertifierOs after being approved?

Do validity dates need to be added manually?

Can the reviewer and the certifier be the same person?

Is the GAIN-number automatically assigned to a certifier?

Can the auditor create own audits, or do they need to be assigned?

Will each role provide access for a different activity done in the CertifierOS?

CoC and CFM auditors are not registered in CB-AT. How does this apply to this tool?

Is the registration of the sites/PHUs/products to be completed annually?

In case the PG is a PG and a Member of the same PG because he is a farm owner, how would it be treated?

For a producer group with many producer group members, do I have to add the sites and products one by one, or will we have the possibility to use an upload sheet?

External PHU: can we assign 1 external PHU to different producers?

Where can I add the PHU belonging to a member?

When creating a PHU, can we select only one product, or is it possible to select multiple products?

What is the purpose of giving a title to a product?

Where will the product attributes be added?

Clarification about the "title": how does it work? Do I need to use a different title each time per product and site? Can the title be changed at a later time?

Is it possible to add several products on the same site? Or do I need to create one site for each product?

Is it still possible to enter an extension of 3 months in the database in April/May? And how should we handle the certification process?

What if on-site the auditor needs to add a new product that was not known to the admin team before? Can a product be added on-site?

How will the multi-site option 1 checklist with several products look like: a checklist for each site with all its products, or is it just 1 checklist with all the sites and all the products?

Every producer shall have a registered site, even if there is only one site?

In case of different products in option 1, will there be one checklist or one checklist per product?

Do we have to add the geo-coordinates or can we use the address instead?

How do we delete a site or a product in case of a mistake?