audit

Smart form statuses

Open: newly created smart forms: In Progress: If you have partially filled out a smart form […]

How to handle NCs in CertifierOS

Once an NC is detected, it needs to be marked accordingly on the P&C smart form. […]

How to assign roles to an audit (Auditor(s), Reviewer, Decision-Making-Committee)

After preparing the audit, you shall assign the relevant roles by following the steps outlined below: […]

If an option 1 producer has e.g., IFA, GRASP and SPRING - do we have to create 3 work orders? And do we have to create the sites and their products for each standard separately?

In this case, three distinct work orders must be created-one each for IFA, GRASP and SPRING. […]

Is the creation of a site (and PHU in case of product handling) obligatory for every producer also for benchmarked schemes?

Yes, all sites and PHUs (if applicable) and their respective products need to be created.

Should the audit scope of an option 2 cover all Producer group members/products/PHUs or only sampled items?

Everything that needs to be listed on the certificate must be included in the Certification scope […]

How to create an option 2 audit in CertifierOS

For a new Option 2 audit, the prerequisite is to create the PG's assets [scope site, […]

Audit Assignment Notifications on Mobile App

When an audit is assigned to the mobile app of an auditor, she/he will receive a […]

How can I unlink and link work orders?

If for any reason a work order has to be removed (unlinked) from an audit, e.g. […]

How to Amend Work Orders When Audit Findings Require Changes

If an auditor discovers missing information during an audit (like an undeclared PHU or crop that […]

CertifierOS Terminology

This wiki contains only the terms that have been newly introduced in the new GLOBALG.A.P. IT […]

Audit statuses

You can access the audit statuses by pressing the button next to the "Status". In the […]

How to create and handle an option 1 multisite with QMS audit?

The process is similar to the creation of option 2 audits, as seen here in the […]

How to assign an audit to an auditor's mobile app

In case the audit is programmed to be audited via the mobile app, you can drag […]

How can I add confidential comments to my audit?

To add any confidential information or comment that shall not appear in the report, you can […]

Auditors who are working for more than one CB do not appear in the CertifierOS Scheduler

Auditors working with multiple CBs will only appear in the Scheduler of their designated 'Main Organisation' […]

How can I create a QS-GAP work order and issue a related certificate?

The process is identical to the other Farm Assurance Product work orders. The difference is that […]

In case we use an API, can we register Producers, sites/PHUs/products, then create the work order and make the connections and finally complete on our local platform the smart forms required for the work order after the audit date and submit everything to OSAPIENS at the time of certification?

Yes, this is possible.

In case of an option 1 multisite, do I need to create e.g. all 3 sites? Then I would need to create and add a product for each site, right? And finally I add all to the Scope information?

Yes, that is correct. In this instance, all three sites must be created, and the corresponding […]

If a producer for example has IFA/GRASP and CoC - do we have to create 3 workorders? Do we also have to create the products for each standard separately?

One work order per Farm Assurance Product (standard/add-on) shall be created. The sites and products do […]

Is it possible to delete an audit completely?

Audits cannot be deleted from the system; however, they may be renamed if necessary.For instance, in […]

Is a creation of a site (and PHU in case of product handling) obligatory for every producer?

Yes. At least one site and one product per producer/producer group member need to be created.Please […]

How can I suspend only one/some out many products in CertifierOS?

To suspend one or more products, they have to be removed from the certification scope via […]

Creating the work order for option 2. Should we include only the specific members being evaluated for this audit, or should we add all the producer group members?

All members of the producer group, including the PG itself (if it engages in own production), […]

Clarifying Option 2 Audits: What Details Should Be Included Under "Sub Producer" and "Scope Information"?

Under "Sub Producer", all producer group members including the PG herself (in case ow own production) […]

For option 1 multisite option, should a single checklist be used?

For option 1 multisite without QMS, one CL for all sites shall be used. For option […]

Certificate decision taken after 03/11/2025 - How can we certify these audits that were not conducted in the new system?

Any certification decision taken until Friday, 31/10/25, shall take place in the GLOBALG.A.P. Database.Starting Monday, 03/11/25, […]

Review process: Is there a place to make comments on the P&C?

A specific area for comments is included in the review smart form:

How can the auditor leave an NC summary to the producer at the end of the audit?

This feature is still under development.

Does the evidence submitted by the producer have to be uploaded to close the NC? Or is a comment sufficient?

The CBs can use CertifierOS as a tool/platform to file evidence for the Accreditation Body assessment. […]

Do the CBs have to ask the producers to sign the reports and list of NCs?

Yes, since this is mandated by the GLOBALG.A.P. General Regulations, the process remains unchanged. A dedicated […]

Should the creation of products, sites, and PHUs be repeated for each product if an Option 2 has 15 products?

Yes, each product has to be created and added to the respective site. Note: Sites, PHUs […]

How to select the sample for the producer group members that need to be audited?

Sampling procedures remain unchanged. A separate work order must be created for each selected producer group […]

How does the mobile app work?

If there is no internet connection available, auditing should be conducted offline using the mobile application.Find […]

Can the audit report and certificate be downloaded as a PDF form to share with the producer?

This functionality is currently in development and will be available in the future. You can issue […]

Is it possible to create a new version of the audit with the same information that was filled in the previous audit? (e.g. in case of modification and recertification audits)

Yes. The information from the previous audit will be copied and filled out automatically. With this […]

Is the producer going to submit the corrective measures on the platform?

Please note that the producer will not be able to upload corrective actions directly to the […]

The audit work order is created upon scheduling the audit. Can attributes be completed pre-audit?

Yes, the relevant smart forms that include information available before the audit can be filled out […]

If a negative certification decision is issued on day 28, how do you process the new certification decision once they address the NCs?

The provisions of the GRs shall be followed.

If multiple visits are completed for a multisite audit, how can this be recorded in the system?

A new audit/work order has to be created and marked accordingly. E.g. "Modification audit"

Once the checklist is submitted by the auditor, it doesn’t allow changes. After the technical review, additional comments could be required. How can we proceed to any changes?

Once you click "save and submit," the smart form becomes final and cannot be edited. To […]

How to handle an Option 1 with QMS?

An Option 1 with QMS audit is handled in the same way as an Option 2 […]

What is the meaning and purpose of the "tasks"?

Each work order will have a task set by default by the system so that the […]

If some products are compliant but others are not - what decision do we reach? In the case where perhaps MRL analysis is missing

In case of open non-conformances, the provisions of the GRs shall be followed

If there is a Non-Conformity, a ticket is issued by the system. Should the corrective actions be closed via the GLOBALG.A.P. IT Platform?

Corrective actions must be closed via the GLOBALG.A.P. IT Platform. The data can be entered by […]

Is it possible to download an Excel audit checklist to work with it offline and later upload the completed checklist to the CertifierOS?

No, the Excel upload of a checklist is not possible. The mobile application shall be used, […]

Will it be possible to issue PDF certificates from CertifierOS?

Yes, the PDF certificates will be generated via the CertifierOS.

How to enter the data from an iPhone?

Find here the instructions on how to install the mobile app on your iPhone and iPad. […]

Will there be a transition period from the Database to the CertifierOS?

The current GLOBALG.A.P. database remains accessible until 31 October 2025. The time until this date is […]

Can the audit name be edited (e.g. if date changes)?/Can the auditor change the date or start and end time of the audit?

Yes, the audit name, date and time can be edited by pressing on the pencil icon […]

Is it possible to assign an audit team?

To assign an audit to an auditor, start by selecting the "Scheduler" from the left-hand menu. In the top-left […]

Is it obligatory to enter all P&C in the checklist to be able close the Audit and issue a Certificate?

The auditor is required to complete the P&Cs in accordance with the GR and accreditation requirements. […]

When raising an NC, why does the auditor need to select Major or minor must again when the major and minor must are set in the P&C

This is due to a system limitation and will be fixed in the future

Why is it necessary to select the CB when there is an NC and this has already been selected?

Currently, this is a system limitation but we have taken note to improve the user experience […]

Will the surveillance audits also be done in the CertifierOS?

Yes. All audits starting from 03/11/2025 shall be conducted in CertifierOS

If the review does not approve the submitted corrective action, can the Non-Conformance ticket be reopened?

Yes.

Will each auditor have access to his/her audits only?

Auditors will have access to all audits of their CB for the time being.

Do the minor musts within 5% need to be closed, too?

The same rules as per the GRs apply in the new GLOBALG.A.P. IT Platform. No difference […]

Will the existing audits need to be re-uploaded to the CertifierOS?

Ongoing certification processes in the database must be completed and certificates issued before the deadline of […]

Will the auditor be able to print the NC report for the producer?

An audit report generation will be made possible, which will also include an overview of the […]

How to choose IFA and GRASP Checklists if there are a lot of products?

Regardless of the number of products, each audit/work order always includes only one P&C checklist.

Can the products be added directly to the site, the same as in AOH for version 6?

No, because the process in the new IT platform follows a different workflow: First, the site(s) […]

How can we link the Add-ons to IFA audit?

See here the option 1 and option 2 recordings on how to link a GRASP v2 […]

How can we proceed if the same audits may be applicable to more than one scope?

Please note that one audit report (one work order) will contain the information for a single […]

How does a complete checklist look like?

When the audit/work order is created, the applicable smart forms are triggered according to the selected […]

How long before the audit shall the producer be registered? Is it possible to register a producer whose audit will be conducted after 5-6 months?

There is no deadline to register a producer.

When will the final version of the GLOBALG.A.P. IT Platform be available?

The system will be continuously improved, and the version released on the 3rd of November 2025 […]

If the audit was today, until what date can we register the certification information?

This needs to be done before the audit.

How can the access for the respective audit personnel be regulated?

Via the Scheme Manager access rights. Find here related instructions.

In case of producers transferring between CBs, will it still be possible to perform the audit, before the certificate by the old CB expires?

The producer will need to be transferred to the new CB by the Stakeholder Helpdesk Team […]

Do we have to control all the corrective actions via GLOBALG.A.P. IT platform? Can we upload the final audit report?

Non-conformances will be handled via the IT platform as seen in this video. The report will […]

May two staff members contribute information regarding one Producer/audit?

Yes, more than one staff member can work on a work order. E.g., administrators can add […]

Will each auditor have access to his/her audits only?

Auditors will have access to all audits of their CB for the time being.

Smart form statuses

How to handle NCs in CertifierOS

How to assign roles to an audit (Auditor(s), Reviewer, Decision-Making-Committee)

How to create a SIZA Environmental add-on v1.1 audit in CertifierOS

How to create a SIZA Social Standard audit in CertifierOS

Overview of FAPs with Unique Work Order Requirements vs. IFA

Certification cycle alignments in CertifierOS

How to find audits/work orders in CertifierOS

How to link existing audits in CertifierOS

How to create a GRASP assessement work order in CertifierOS

How to use the smart form attribute mass entry feature in CertifierOS

How to create a Compound Feed Manufacturing (CFM) v3.1 audit in CertifierOS

How to create a GLOBALG.A.P. NON-GM/Ohne Gentechnik Add-on audit in CertiferOS

How to issue a certificate/Letter of conformance in CertifierOS?

How to create a Chain of Custody (CoC) audit in CertifierOS

How to create certificate templates in CertifierOS

If an option 1 producer has e.g., IFA, GRASP and SPRING - do we have to create 3 work orders? And do we have to create the sites and their products for each standard separately?

Is the creation of a site (and PHU in case of product handling) obligatory for every producer also for benchmarked schemes?

Should the audit scope of an option 2 cover all Producer group members/products/PHUs or only sampled items?

How to create an option 2 audit in CertifierOS

Audit Assignment Notifications on Mobile App

How can I unlink and link work orders?

How to Amend Work Orders When Audit Findings Require Changes

CertifierOS Terminology

Audit statuses

How to create and handle an option 1 multisite with QMS audit?

How to assign an audit to an auditor's mobile app

How can I add confidential comments to my audit?

Auditors who are working for more than one CB do not appear in the CertifierOS Scheduler

How can I create a QS-GAP work order and issue a related certificate?

In case we use an API, can we register Producers, sites/PHUs/products, then create the work order and make the connections and finally complete on our local platform the smart forms required for the work order after the audit date and submit everything to OSAPIENS at the time of certification?

In case of an option 1 multisite, do I need to create e.g. all 3 sites? Then I would need to create and add a product for each site, right? And finally I add all to the Scope information?

If a producer for example has IFA/GRASP and CoC - do we have to create 3 workorders? Do we also have to create the products for each standard separately?

Is it possible to delete an audit completely?

Is a creation of a site (and PHU in case of product handling) obligatory for every producer?

How can I suspend only one/some out many products in CertifierOS?

Creating the work order for option 2. Should we include only the specific members being evaluated for this audit, or should we add all the producer group members?

Clarifying Option 2 Audits: What Details Should Be Included Under "Sub Producer" and "Scope Information"?

For option 1 multisite option, should a single checklist be used?

Certificate decision taken after 03/11/2025 - How can we certify these audits that were not conducted in the new system?

Review process: Is there a place to make comments on the P&C?

How can the auditor leave an NC summary to the producer at the end of the audit?

Does the evidence submitted by the producer have to be uploaded to close the NC? Or is a comment sufficient?

Do the CBs have to ask the producers to sign the reports and list of NCs?

Should the creation of products, sites, and PHUs be repeated for each product if an Option 2 has 15 products?

How to select the sample for the producer group members that need to be audited?

How does the mobile app work?

Can the audit report and certificate be downloaded as a PDF form to share with the producer?

Is it possible to create a new version of the audit with the same information that was filled in the previous audit? (e.g. in case of modification and recertification audits)

Is the producer going to submit the corrective measures on the platform?

The audit work order is created upon scheduling the audit. Can attributes be completed pre-audit?

If a negative certification decision is issued on day 28, how do you process the new certification decision once they address the NCs?

If multiple visits are completed for a multisite audit, how can this be recorded in the system?

Once the checklist is submitted by the auditor, it doesn’t allow changes. After the technical review, additional comments could be required. How can we proceed to any changes?

How to handle an Option 1 with QMS?

What is the meaning and purpose of the "tasks"?

If some products are compliant but others are not - what decision do we reach? In the case where perhaps MRL analysis is missing

If there is a Non-Conformity, a ticket is issued by the system. Should the corrective actions be closed via the GLOBALG.A.P. IT Platform?

Is it possible to download an Excel audit checklist to work with it offline and later upload the completed checklist to the CertifierOS?

Will it be possible to issue PDF certificates from CertifierOS?

How to enter the data from an iPhone?

Will there be a transition period from the Database to the CertifierOS?

Can the audit name be edited (e.g. if date changes)?/Can the auditor change the date or start and end time of the audit?

Is it possible to assign an audit team?

Is it obligatory to enter all P&C in the checklist to be able close the Audit and issue a Certificate?

When raising an NC, why does the auditor need to select Major or minor must again when the major and minor must are set in the P&C

Why is it necessary to select the CB when there is an NC and this has already been selected?

Will the surveillance audits also be done in the CertifierOS?

If the review does not approve the submitted corrective action, can the Non-Conformance ticket be reopened?

Will each auditor have access to his/her audits only?

Do the minor musts within 5% need to be closed, too?

Will the existing audits need to be re-uploaded to the CertifierOS?

Will the auditor be able to print the NC report for the producer?

How to choose IFA and GRASP Checklists if there are a lot of products?

Can the products be added directly to the site, the same as in AOH for version 6?

How can we link the Add-ons to IFA audit?

How can we proceed if the same audits may be applicable to more than one scope?

How does a complete checklist look like?

How long before the audit shall the producer be registered? Is it possible to register a producer whose audit will be conducted after 5-6 months?