CertifierOS relies on data synchronization from CB-AT to manage Farm Assurance Products (FAPs) associated with user accounts. If a user account in CertifierOS is missing FAPs and the CB Scheme Manager manually adds these FAPs, the system will remove them at 30-minute intervals. This occurs because CB-AT regularly synchronizes FAP information and retains only those FAPs whose "Module Status" in CB-AT is set to either "APPROVED" or "SUBMITTED to GlobalGAP."
When CB staff have their FAPs properly assigned in CB-AT with the required statuses—specifically "Approved" or "Submitted to GLOBALG.A.P."—CertifierOS will automatically retrieve this information. Within 30 minutes of updating the status in CB-AT, the relevant FAPs will appear in COS, allowing CB staff to begin working on them. It is recommended to refresh your browser to ensure the latest information is displayed.
Please check following wikis for more details:
How to create new users in Live (prod) CertifierOS (and manage them) - GLOBALG.A.P. Wiki Site
