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How can I extend a certificate?

You need to go to the “Certificates” section on CertifierOS, select the certificate that needs to […]

Do we have to control all the corrective actions via GLOBALG.A.P. IT platform? Can we upload the final audit report?

Non-conformances will be handled via the IT platform as seen in this video. The report will […]

Will the GLOBALG.A.P. IT Platform recognize and continue the previous certification cycle?

The certificate issued in the new GLOBALG.A.P. IT platform will not automatically recognize the previous certificate […]

How is the decision-making possible, when some smart forms remain open?

Please follow the relevant accreditation rules and ensure that all smart forms (P&C & attribute checklists) […]

Do we follow the same process in the case of a PFA producer? (i.e., adding their information to the platform)

Yes, the same process as for IFA producers shall be followed.

How are producers transferred between CBs in CertifierOS?

Please contact the Stakeholder Helpdesk team for this action.

How can I de-register a producer?

The functionality to de-register a producer is currently not available.

How do I register a new producer?

To find the related recordings, please search here for training videos 1 and 2. You need […]

Can a checklist be uploaded or does the checklist need to be manually completed?

A checklist cannot be uploaded and must be manually completed either in the web interface, the […]

How to proceed if I face any challenges in the system, e.g. in creating a checklist and audit?

You can find the training videos here. If you still face any challenges, please share the […]

How to verify whether the producer / PG already has a GGN?

The existing producers will be migrated to the new platform. The ones that have valid certificates […]

Why does the terminology of the new system differ from the terminology of the Standard, e.g. "External ID" instead of the "GGN"?

The system is still under development in cooperation with our developers. The "External ID" field will […]

May two staff members contribute information regarding one Producer/audit?

Yes, more than one staff member can work on a work order. E.g., administrators can add […]

Will each auditor have access to his/her audits only?

Auditors will have access to all audits of their CB for the time being.

How do I obtain credentials to access the live environment?

The GLOBALG.A.P. IT platform will generate new passwords for the Live environment. While usernames will stay […]

What is the URL of the live environment?

You can reach the live environment of the new IT System platform via this link: https://prod.osapiens.cloud/portal

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